PROCESS DEVELOPMENT

 The Process Coordinator is responsible for supporting the Process Development team in understanding clients’ businesses and creating effective business workflows and process documents based on their needs and expectations. 

• Review VA task lists and help create process maps and documents used by other departments to ensure successful VA and client partnerships.
• Assist Process Developers in identifying improvements to current processes and creating effective plans with the help of Client-VA pairs.
• Create trackers or templates based on the tasks determined during process mapping calls that our VAs can accomplish.
• Complete process flows and documents for clients to be endorsed to the Operations Team.
• Review data and proactively identify trends that could lead to process improvements, behavioral trends, and operational efficiencies.
• Develop and maintain an understanding of Rocket Station systems used to generate and track data, including the equations used for specific calculations.
• Maintain confidentiality of client and company data at all times.
• Research system/tool interfaces, functions, and features to help create comprehensive master file documents.
• Facilitate communication and interaction between team members, departments, or different providers’ customer support.
• Coordinate with Process Developers regarding the review of completed process documents.
• Coordinate with CS Support of different providers to verify the processes or functions of tools/systems.
• Coordinate with the Operations Team regarding the completion of process materials for clients to be endorsed to their team.

• Excellent communication skills (written and verbal).
• Ability to manage and organize data.
• Detail-oriented.
• Technically proficient.
• Able to adapt to and learn new systems and tools.
• Proactive and self-reliant.

• Computer Processor: At least i3 (for both primary and back-up computers).
• Computer Memory/RAM: At least 8.00 GB (for both primary and back-up computers).
• Computer Operating System: At least Windows 10 64-bit.

• Primary Connection: Minimum 10 Mbps wired plan (above 10 Mbps preferred).
• Back-up Connection: Minimum 10 Mbps.