TRAINING

 The Communication Skills Trainers play a crucial role in facilitating communication skills training for newly hired virtual assistants. They will collaborate with the recruitment team to ensure communication standards are upheld during the hiring process and that recruiters are well-calibrated. Additionally, they will assist the Training Development Team in designing, developing, and maintaining communication skills training materials, including modules, presentations, videos, exercises, process documents, and assessments. 

• Facilitate communication skills training for new hires.
• Train new hires to speak with an American accent.
• Improve the grammar of new hires.
• Enhance the fluency of new hires.
• Assess the communication skills of new hires before advancing them to the next onboarding phase.
• Assist recruitment in enforcing communication skills standards during applicant screening.
• Serve as the link between the recruitment and training departments to ensure consistent standards through calibration sessions.
• Collaborate with the Training Development Team to design and create communication skills training materials.
• Conduct training needs analyses as needed.
• Work with other internal departments to address communication skills learning needs.
• Uphold the company’s culture and serve as a role model to new hires by embodying the company’s core values.

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• Excellent communication and facilitation skills.
• Ability to converse and facilitate fluently with an Americanized accent.
• Strong knowledge of grammar fundamentals.
• At least 1 year of experience in a training environment.
• At least 2 years of experience working in a call center or virtual assistant environment.
• High attention to detail.
• Tech-savvy, with proficiency in basic Microsoft and Google software/apps.
• Basic knowledge of teaching methodologies and adult learning theories is an advantage.

• Computer Processor: At least i3 (for both primary and back-up computers).
• Computer Memory/RAM: At least 8.00 GB (for both primary and back-up computers).
• Computer Operating System: At least Windows 7 64-bit.

• Primary Connection: Minimum 10 Mbps wired plan (above 10 Mbps preferred).
• Back-up Connection: Minimum 10 Mbps.