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 The Admin Support is responsible for streamlining daily operations and freeing up their client’s time by handling a wide range of administrative tasks efficiently and proactively. Acting as a remote assistant, they work online and serve as an extension of their client’s team. 

• Manage emails and calendars, including scheduling appointments and meetings.
• Handle inbound and outbound calls to existing and new clients.
• Follow up and qualify leads from online inquiries, marketing campaigns, and other activities.
• Coordinate with partner vendors for work order requests.
• Create, edit, and format documents, presentations, and spreadsheets.
• Maintain databases, enter data, and extract reports.
• Assist with research tasks, data analysis, and report preparation.
• Assist in process documentation and workflows.
• Input and validate customer information in CRM.
• Create social media content, schedule posts, engage with followers, and monitor online presence.
• Create and send out monthly newsletters.
• Develop and update existing marketing materials.

• Minimum of 1 year of experience as an administrative assistant or in a similar role.
• At least 1 year of experience in phone management.
• Proficiency in Microsoft Office Suite, Google Suite, email, and internet navigation.
• Familiarity with project management tools, cloud storage platforms, and online calendars is a plus.
• Strong command and fluency in spoken and written English.
• Strong attention to detail and ability to work with minimal supervision.
• Good time management and organizational skills.
• Ability to think on their feet and be exceptionally detail-oriented.
• Willingness to work based on the client’s timezone.
• Ensure confidentiality and discretion with client information.
• Foundational knowledge and experience in social media marketing.
• Familiarity with graphic design and photo/video editing is advantageous but not mandatory.

• Computer Processor: At least i3 5th gen or i5 3rd gen (for both primary and backup computers).
• Computer Memory/RAM: At least 4.00 GB (for both primary and backup computers).
• Computer Operating System: At least Windows 10.

• Primary Connection: Minimum 10 Mbps wired plan (above 10 Mbps preferred).
• Back-up Connection: Minimum 10 Mbps.